Return & Compliance

1. Return Policy

J.S. Company B.V. is committed to customer satisfaction. Our return policy is designed to be fair and transparent for all B2B wholesale transactions.

1.1 Eligibility for Returns

Returns are accepted only under the following conditions:

• ✓ Products are defective or damaged upon receipt
• ✓ Products do not match the ordered specifications
• ✓ Products are non-conforming to agreed quality standards
• ✓ Return is reported within 48 hours of delivery
• ✓ Return is authorized with a valid RMA (Return Merchandise Authorization) number

1.2 Non-Returnable Items

The following items are not eligible for return under any circumstances:

• ❌ Custom or private label orders
• ❌ Products that have been opened, used, or altered
• ❌ Perishable goods (edible oils, confectionery, fresh products)
• ❌ Products with expired or near-expiry shelf life
• ❌ Clearance, discontinued, or sale items
• ❌ Products damaged due to improper storage or handling by Buyer
• ❌ Products that have been repackaged or relabeled

2. Return Process

Follow these steps to initiate a return:

3. Refunds & Credits

3.1 Refund Processing

Approved returns will be processed as follows:

• Refund Method: Refunds will be issued to the original payment method
• Refund Amount: Full product price minus original shipping costs and any restocking fees
• Processing Time: 7-14 business days after receiving and inspecting returned products
• Restocking Fee: A 15% restocking fee may apply for non-defective returns

3.2 Replacement Products

For defective or non-conforming products, we offer replacement at no additional cost. Replacement products will be shipped within 5-10 business days of return approval.

3.3 Credit Notes

For established wholesale accounts, we may issue credit notes for future purchases instead of cash refunds. Credit notes are valid for 12 months from the date of issue.

4. Quality Assurance

We are committed to delivering products that meet the highest quality standards. Our quality assurance program includes:

5. Certifications & Accreditations

Our products and processes are certified to meet international standards:

6. Regulatory Compliance

We ensure all products comply with relevant regulations in our markets:

6.1 EU Regulations

• EC 178/2002: General Food Law
• EC 1169/2011: Food Information to Consumers
• EC 1924/2006: Nutrition and Health Claims
• REACH: Registration, Evaluation, Authorisation of Chemicals
• RoHS: Restriction of Hazardous Substances (for electronics)

6.2 International Standards

• FDA Compliance: For products destined for the US market
• Codex Alimentarius: International food standards
• GFSI Recognition: Global Food Safety Initiative benchmarks

6.3 Environmental Compliance

• ✓ EU Ecolabel eligible products
• ✓ FSC Certified packaging materials
• ✓ Plastic packaging tax compliance
• ✓ WEEE compliance for electronic waste

7. Product Standards by Category

8. Documentation Provided

With every shipment, we provide comprehensive documentation to ensure compliance and facilitate customs clearance:

9. Non-Conforming Products

If products do not meet agreed specifications or quality standards:

9.1 Reporting

Report non-conforming products within 48 hours of receipt with detailed documentation including:

• Order number and product details
• Clear photographs of the issue
• Batch or lot numbers
• Description of non-conformity

9.2 Investigation

We will investigate the issue and respond within 5 business days with findings and proposed resolution.

9.3 Resolution Options

• Full refund of affected products
• Replacement with conforming products
• Partial refund or credit note
• Price adjustment for minor non-conformities

10. Product Recall Process

In the unlikely event of a product recall:

1. We will immediately notify all affected customers via email and phone
2. Detailed recall instructions will be provided, including affected batch numbers
3. Full refund or replacement will be issued for recalled products
4. We will coordinate with regulatory authorities as required
5. Root cause analysis will be conducted to prevent recurrence

For recall-related inquiries, contact us immediately at recall@jscompanybv.com

11. Dispute Resolution

We strive to resolve all issues fairly and promptly:

1. Step 1: Contact our customer service team to discuss the issue
2. Step 2: If unresolved, escalate to our compliance manager
3. Step 3: Formal mediation if necessary
4. Step 4: Legal recourse under Dutch law

We aim to resolve all disputes within 14 business days of initial contact.

12. Contact Information

For return requests, compliance questions, or quality concerns: